We accept several payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers.  you’ll be able to choose the payment option that suits you best.

Once your payment is received, the shipping process begins and you will receive an invoice along with a tracking code for your order. The tracking code allows you to keep track of your order at all times, so you can rest assured that your product will arrive in time. In addition, if you ever have any questions or concerns about the status of your order, our customer service team is always available to provide assistance.

Yes, we offer international shipping to most countries. Please note that shipping fees and delivery times may vary depending on your location. You can find more information about our shipping policies on the Shipping page

Once you have completed your order and provided your information on our website, please proceed to the WhatsApp business link. Our dedicated 24/7 support team will be available there to assist you with the payment methods and address any additional inquiries you may have.

If you need to cancel your order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request, but please note that if the order has already been shipped, cancellation may not be possible. It’s always best to reach out to us promptly for assistance.

We value your feedback and appreciate your reviews! You can provide feedback or leave a review by visiting the product page of the item you purchased and navigating to the “Reviews” section. We encourage you to share your experience and help other customers make informed decisions.

Lushenticbags offers the following complimentary personalization services on handbags, small leather You can Place an order, contact us and write the detail, it will take about 20-30 days to be made

Please note personalized or made-to-order items are final sale and cannot be canceled, modified or returned.

Once we shipped your order, you will receive an email with tracking number(check your SPAM folder if you haven’t found it)tracking site: 17track.net/en

you can aslo track your order on Myaccount page

Designer bags are a timeless fashion staple, and when you invest in a high-quality piece, you want to be sure that it will last. Here at Lushentic,We guarantee that the products you receive will be exactly as pictured on our website,we are committed to providing the best quality hand-stitched leather goods. We use only the finest 100% genuine leather in our products, ensuring that each item is crafted with care and attention to detail. Our leather is carefully sourced from ethical tanneries and is of the highest quality. We believe that our commitment to using only top-grade materials enables us to produce items of superior craftsmanship and durability. With a focus on hand stitching, we guarantee that every item we create is one-of-a-kind and made with love.

We accept USD, EUR, GBP, AUD,AED and CAD and you can switch currencies anytime.

Yes, we offer complimentary gift wrapping services for eligible items. During the checkout process, you’ll have the option to add a gift message and select gift wrapping if applicable. Please note that not all items may be eligible for gift wrapping. For more information, please refer to the product description or contact our customer support team.

Our customer support team is available to assist you with any inquiries or concerns you may have. You can reach us by email at [email protected] ; Whatsapp or by using the contact form on our Contact Us page or whatsa. We strive to respond to all inquiries within 24 hours.

If you are not satisfied with your purchase,  Please inform us that you want to return items within 7 days of receiving your order for refund or exchange. Please make sure the item is in its original condition with all tags and packaging intact. For detailed instructions on how to initiate a return or exchange, please visit our Returns & Exchanges page.ll returned items must be in brand-new condition, with original tags and packaging.

 If you are looking for a handbag we don’t list on our site. Please contact us with a picture, a serial number or the model number of the handbag. The more details given, the easier and quicker to locate the handbag in the factory.