Return and Refund Policy

At lushenticbags.com, we prioritize the satisfaction of our valued customers and strive to provide them with a seamless and enjoyable online shopping experience. We understand the concerns that online shoppers may have, and thus, we have established our Return and Refund Policies to address these concerns and ensure customer satisfaction.

Return Policy

If you are not satisfied with your purchase, you may be eligible for a return or exchange. However, please note that all returned items must be in brand-new condition, with original tags and packaging.

To initiate a return, kindly inform us within 7 days of receiving your order.

1. Incorrect Item Received:(1) In the event that you receive an incorrect item, we offer the option to exchange it for the correct item. The cost of returning the item will be discounted from your new order.(2) Alternatively, you can choose to return the item for a full refund. The cost of returning the item will be discounted from your new order.(3) We are committed to resolving any issues through effective communication and ensuring customer satisfaction.
2. Item Received with Wrong Color, Size, or Other Issues:(1) If you receive an item with the wrong color, size, or any other issues caused by our mistakes, we offer the option to exchange it for the correct item. The cost of returning the item will be discounted from your new order.(2) You can also choose to return the item for a full refund. The cost of returning the item will be discounted from your new order.(3) We value communication with our customers and will work towards resolving any issues to ensure your satisfaction.
3. Defective or Damaged Item Received:(1) Please provide photographic proof of any damage or defects in the item received.(2) We offer the option to exchange the defective or damaged item or receive a full refund. The cost of returning the item will be discounted from your new order.(3) Our priority is to address any issues through effective communication and ensure customer satisfaction.
4. Package Lost During Shipping:(1) If your package is lost and has been confirmed by Chinese customs, we will resend the package or customize a new one for you.(2) Please inform us if you have not received the package.(3) We will contact the carrier to verify the loss. If the carrier confirms the package was lost, we will either provide a refund or resend the items.(4) If the goods arrive in your country and are inspected by customs, both parties will share 50% of the responsibility or receive a 50% refund of the order amount.

If you encounter any issues not listed above, please contact us via email at [email protected]. We are committed to resolving any issues to ensure customer satisfaction.

If you have followed the necessary steps and have not received your refund, please reach out to us at [email protected].

Please note that sale items are non-refundable. Only regular priced items are eligible for refunds.

For further information, please refer to the following sections on our website:

• About Custom
• ALL HANDMADE
• Free shipping to worldwide
• Payment
• Privacy Policy
• FAQs